Services & Solutions

Contact Us

24/7 Helpdesk

Our responsive customer service will help you as speedily as possible, to enable you to resume production without major downtimes.

Beyond putting your machine back into operation, we are also at your disposal to support you with any other balancing problems which might arise.
For contact please use the adjacent form or call the hotline.


Hotline 24/7 Non-Automotive:
+49 7142 78-1212

Hotline 24/7 Automotive:
+49 7142 78-2550



Dürr assess the potential of your installation.  All areas of an installation are studied both individually and as a whole, taking into account the installation's age and customer specific objectives.

Assessment work flow

  • Dürr specialists visit customer
  • Inspect site together
  • Check all relevant structures and processes
  • Monitor ongoing operation
  • Record problem areas, collect all information required
  • Assess the installation's condition on the basis of the goals defined and benchmark parameters
  • Identify the key problem areas and work out proposals how best to make improvements


A management summary clearly outlines all findings and provides a quick overview of the critical points of an installation to give a good basis for future decisions. 

Your advantages

  • Deep level of knowledge of plant status
  • Structured listing in immediate and potential action
  • Precise statements for investment planning
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